Very Valuables go Missing Baggage after SpiceJet Dubai India Flight

स्पाइसजेट दुबई इंडिया फ्लाइट के बाद वैल्यूएबल बैगेज गुम हो गया

शिकायत दर्ज कराई

Very Valuables go Missing Baggage after SpiceJet Dubai India Flight

Complaint lodged

Valuable baggage lost after SpiceJet Dubai India flight

Filed a complaint

In an unfortunate incident, a woman from the city allegedly lost valuable items from her luggage after her journey by a SpiceJet flight from Dubai to Mangaluru.

Nazma Tabassum Ashraf, a resident of Kodialbale, boarded SpiceJet's Flight SG 146 at 6.45 pm on 21 February and landed at Mangaluru International Airport at around 1.45 am on 22 February. When the flight landed at the airport, she was accompanied by co-passengers on immigration. It was informed that the luggage would be delivered to her address personally by SpiceJet employees within two days, as the flight could not carry more than its capacity. was.

On the morning of 23 February, around 9.30 pm, Najma found his luggage, which had been dropped at his gate. The baggage worker did not wait for him to check the baggage. "I was surprised to see that my valuables - a Samsung mobile phone worth Rs 1 lakh, an Apple wristwatch worth Rs 25,000 and lots of expensive chocolates were missing from my suitcase. I rushed to the airport immediately to file a complaint. The suitcase SpiceJet was in possession while lost, ”he told daijiworld. At the Spicejet counter in the MIA, the woman assured that they would return to her within 3 to 4 days. Meanwhile, she filed a complaint with SpiceJet's customer relations via email about the missing valuables. In response to its mail, SpiceJet apologized for the inconvenience, but refused to take responsibility, saying it was a 'rare' case.

"... baggage handling is monitored at every level, reducing the likelihood of a lapse, resulting in an incorrect baggage item. Unfortunately, what has happened in your case is a very rare instance where The baggage item has gone wrong. The spongeet is also highly recommended. Passengers must remove all valuables and medicine from their check-in luggage and keep them in their carry-on baggage. The airline accepts no responsibility for these items, "The airline responded to Nazma.

Speaking to Daisyworld, Najma said, "My luggage was improperly delivered. When I received the suitcase, I found it was tampered with. When I complained via email, the company's people Easily washed my hands in this case. " They were not responsible for what had happened. What I want to know is that if they had handed over my luggage when I arrived, would it have been stolen? Can't take responsibility for the safety of our luggage, why should we agree to check our luggage? Shouldn't the airline respect our trust and at least try to investigate the matter?

“I have been traveling from UAE to Mangaluru for the last 25 years and I have never experienced such a nightmare till date, and have never experienced such a careless attitude from any airline till date. I will request to find the airport authorities. The thief said and strict action should be taken against the accused. The culprits need to be arrested and I should be compensated for this.

"I have also lodged a complaint against SpiceJet and the Airport Authority (Adani Group). I will also file a case in the District Consumer Disputes Redressal Forum. I keep visiting Mangaluru every three months, but never with such a frightening experience. Not left. He said, "I have traveled all over the world, I have never faced any such pressure."

On SpiceJet's reply that passengers should remove all valuables from their check-in luggage and keep them in their carry-on baggage, Najma said, "Even though I put them in the checked-in baggage, this conveyor belt It goes through the scan. If they see any electronic items, I should have told them to remove it and put the stuff in the bag. SpiceJet employees who were at the counter and who took my belongings "They were not alerting me? They did it. It is their duty to alert the passengers on these matters."

Speaking to Daijiworld, SpiceJet's PRO said that the matter has not come to the company's notice. "It hasn't come to our attention. We don't have any information on it. If the woman sends the details, we can check on it. If she sends an email, we can check our internal departments . Restricted items are not allowed to be checked. -In luggage, such as a power bank. If the luggage contains a powerbank, it will not be loaded into the aircraft. When it is found, those bags with the permission of the passenger Open and remove the power bank under protection. Camera. There is a separate team in the company to look into such issues. If the email is sent, we will investigate and tell you what has happened. "

स्पाइसजेट दुबई इंडिया फ्लाइट के बाद वैल्यूएबल बैगेज गुम हो गया

शिकायत दर्ज कराई

एक दुर्भाग्यपूर्ण घटना में, शहर की एक महिला ने दुबई से मंगलुरु की स्पाइसजेट उड़ान द्वारा अपनी यात्रा के बाद कथित तौर पर अपने सामान से कीमती सामान खो दिया।

यहां के कोडियालबेल की निवासी नाज़मा तबस्सुम अशरफ 21 फरवरी को शाम 6.45 बजे स्पाइसजेट की फ्लाइट SG 146 में सवार हुईं और 22 फरवरी को सुबह करीब 1.45 बजे मंगलुरु इंटरनेशनल एयरपोर्ट पर उतरीं। जब फ्लाइट एयरपोर्ट पर उतरी, तो वह सह-यात्रियों के साथ थीं आव्रजन पर सूचित किया गया कि सामान दो दिनों के भीतर स्पाइसजेट के कर्मचारियों द्वारा व्यक्तिगत रूप से उनके पते पर पहुंचा दिया जाएगा, क्योंकि उड़ान अपनी क्षमता से अधिक सामान नहीं ले जा सकती थी।

23 फरवरी की सुबह, लगभग 9.30 बजे, नज़मा को अपना सामान मिला, जिसे उसके गेट पर गिरा दिया गया था। सामान पहुंचाने वाले कर्मचारी ने सामान की जांच के लिए उसका इंतजार नहीं किया। "मैं यह देखकर हैरान था कि मेरे क़ीमती सामान - 1 लाख रुपये का एक सैमसंग मोबाइल फोन, 25,000 रुपये की एक ऐप्पल रिस्टवॉच और मेरे सूटकेस से बहुत सारी महंगी चॉकलेट गायब थीं। मैं शिकायत दर्ज कराने के लिए तुरंत हवाई अड्डे पर पहुंचा। सूटकेस खोने के दौरान स्पाइसजेट के कब्जे में था, "उसने daijiworld को बताया। MIA में स्पाइसजेट काउंटर पर महिला ने आश्वासन दिया कि वे 3 से 4 दिनों के भीतर उसे वापस मिल जाएंगे। इस बीच, उसने लापता क़ीमती सामान के बारे में ईमेल के माध्यम से स्पाइसजेट के ग्राहक संबंधों के साथ शिकायत दर्ज की। अपने मेल के जवाब में, स्पाइसजेट ने असुविधा के लिए माफी मांगी, लेकिन यह कहते हुए कि यह एक 'दुर्लभ' मामला था, जिम्मेदारी लेने से इनकार कर दिया।

"... बैगेज हैंडलिंग की निगरानी प्रत्येक स्तर पर की जाती है, जो एक चूक की संभावना को कम करता है, जिसके परिणामस्वरूप गलत बैगेज आइटम होता है। दुर्भाग्य से, आपके मामले में जो हुआ है वह बहुत ही दुर्लभ उदाहरण है, जहां बैगेज आइटम गलत हो गया है। स्पांजेट भी अत्यधिक अनुशंसा करता है। यात्रियों को अपने चेक-इन सामान से सभी कीमती सामान और दवा को हटाकर अपने कैरी-ऑन बैगेज में रखना होगा। एयरलाइन इन वस्तुओं के लिए कोई जिम्मेदारी स्वीकार नहीं करती है, "एयरलाइन ने नाज़मा को जवाब दिया।

डेजीवर्ल्ड से बात करते हुए, नज़मा ने कहा, "मेरा सामान अनुचित तरीके से वितरित किया गया था। जब मुझे सूटकेस मिला, तो मैंने पाया कि यह छेड़छाड़ की गई थी। जब मैंने ईमेल के माध्यम से शिकायत की, तो कंपनी के लोगों ने आसानी से इस मामले में अपना हाथ धो लिया।" जो हुआ था उसके लिए वे ज़िम्मेदार नहीं थे। जो मैं जानना चाहता हूं वह यह है कि अगर उन्होंने मेरे आने पर अपना सामान सौंप दिया होता, तो क्या यह चोरी होती? अपने सामान की सुरक्षा की ज़िम्मेदारी नहीं ले सकते, हमें अपने सामान की जाँच करने के लिए क्यों सहमत होना चाहिए? क्या एयरलाइन को हमारे भरोसे का सम्मान नहीं करना चाहिए और कम से कम मामले की जाँच करने की कोशिश करनी चाहिए?

“मैं पिछले 25 वर्षों से यूएई से मंगलुरु की यात्रा कर रहा हूं और मैंने आज तक कभी भी इस तरह के दुःस्वप्न का अनुभव नहीं किया है, और आज तक किसी भी एयरलाइन से इस तरह के लापरवाह रवैये का अनुभव नहीं किया है। मैं हवाई अड्डे के अधिकारियों को खोजने का अनुरोध करूंगा। चोर ने कहा और आरोपियों के खिलाफ सख्त कार्रवाई करनी चाहिए। दोषियों को गिरफ्तार करने की जरूरत है और मुझे इसके लिए मुआवजा दिया जाना चाहिए।

"मैंने स्पाइसजेट और एयरपोर्ट अथॉरिटी (अडानी ग्रुप) के खिलाफ भी शिकायत दर्ज कराई है। मैं जिला उपभोक्ता विवाद निवारण फोरम में भी मामला दायर करूंगा। मैं हर तीन महीने में मंगलुरु का दौरा करता रहता हूं, लेकिन इस तरह के भयावह अनुभव से कभी नहीं बचा। उन्होंने कहा, "मैंने पूरी दुनिया की यात्रा की है, मैंने कभी भी इस तरह के किसी दबाव का सामना नहीं किया है।"

स्पाइसजेट के इस जवाब पर कि यात्रियों को अपने चेक-इन सामान से सभी कीमती सामान निकालना चाहिए और उन्हें अपने कैरी-ऑन बैगेज में रखना चाहिए, नज़मा ने कहा, "भले ही मैंने उन्हें चेक-इन बैगेज में रखा हो, यह कन्वेयर बेल्ट से होकर जाता है, यह स्कैन के माध्यम से चला जाता है। यदि वे किसी भी इलेक्ट्रॉनिक आइटम को देखते हैं, तो मुझे उन्हें हटाने और बैग में सामान रखने के लिए कहना चाहिए था। स्पाइसजेट के कर्मचारी जो काउंटर पर थे और जिन्होंने मेरे सामान को स्कैन किया था, वे मुझे सचेत नहीं कर रहे थे? ऐसा किया है। यह इन मामलों पर यात्रियों को सचेत करना उनका कर्तव्य है। "

Daijiworld से बात करते हुए, SpiceJet के PRO ने कहा कि मामला कंपनी के संज्ञान में नहीं आया है। "यह हमारे ध्यान में नहीं आया है। हमारे पास इस पर कोई जानकारी नहीं है। यदि महिला विवरण भेजती है, तो हम इस पर जांच कर सकते हैं। यदि वह एक ईमेल भेजती है, तो हम अपने आंतरिक विभागों की जांच कर सकते हैं। प्रतिबंधित वस्तुओं को चेक करने की अनुमति नहीं है। -इन सामान, जैसे कि पावर बैंक। यदि सामान में पावरबैंक होता है, तो इसे विमान में लोड नहीं किया जाएगा। जब यह पाया जाता है, तो यात्री की अनुमति के साथ वे बैग को खोलते हैं और सुरक्षा के तहत पावरबैंक हटाते हैं। कैमरा। ऐसे मुद्दों पर गौर करने के लिए कंपनी में एक अलग टीम है। अगर ईमेल भेजा जाता है, तो हम जांच करेंगे और आपको बताएंगे कि क्या हुआ है। "

In an unfortunate incident, a woman from the city allegedly lost valuable items from her baggage following her travel by SpiceJet flight from Dubai to Mangaluru.

Nazma Tabassum Ashraf, a resident of Kodialbail here, boarded the SpiceJet flight SG 146 on February 21 at 6.45 pm and landed at Mangaluru International Airport at around 1.45 am on February 22. When the flight landed at the airport, she along with co-passengers were informed at immigration that luggage would be delivered to their addresses personally by the SpiceJet staff within two days, as the flight could not carry baggage over its capacity.

On the morning of February 23, at around 9.30 am, Nazma received her baggage, which was dropped at her gate. The staff who delivered the baggage did not wait for her to check the baggage. "I was shell-shocked to see that my valuables - a Samsung mobile phone worth Rs 1 lac, an Apple wristwatch worth Rs 25,000 and a lot of expensive chocolates were missing from my suitcase. I rushed to the airport immediately to file a complaint about losing the valuables while the suitcase was in the possession of SpiceJet," she told daijiworld.The lady at the SpiceJet counter at MIA assured that they would get back to her within 3 to 4 days. Meanwhile, she also filed a complaint with SpiceJet customer relations through email regarding the missing valuables. In reply to her mail, SpiceJet apologized for the inconvenience caused, but citing that it was a 'rare' case, refused to take responsibility.

"...baggage handling is monitored at each level, which minimizes the chances of a lapse that results in a misplaced baggage item. Unfortunately, what happened in your case is a very rare instance where baggage item has got misplaced. Spicejet also highly recommends that passengers must remove all the valuables and medication from their checked-in luggage and place them in their carry-on baggage. The airline does not accept any responsibility for these items," the airline replied to Nazma.

Speaking to daijiworld, Nazma said, "My luggage was delivered in an inappropriate way. When I received the suitcase, I found that it was tampered. When I complained through email, the people from the company conveniently washed their hands of the matter, saying that they were not responsible for what had happened. What I want to know is that if had they handed over my luggage on arrival, would this theft have ever occurred? Who asked the airline to keep my luggage with them for 48 hours? If they cannot take the responsibility of safeguarding our luggage, why should we agree to give our luggage to be checked in? Shouldn't the airline respect our trust and try to at least investigate the matter?

"I have been traveling from UAE to Mangaluru for the past 25 years and I have never ever experienced this sort of a nightmare, and never experienced this kind of careless attitude from any of the airlines till date. I would request the airport authorities to find the thief and take strict action against the accused. The culprits need to be arrested and I should be compensated for this," she said.

"I have also lodged a complaint against SpiceJet and airport authorities (Adani Group). I will be also be filing a case in the district Consumer Disputes Redressal Forum. I keep visiting Mangaluru every three months but I have never been through such a horrific experience. I have traveled throughout the world, I have never faced such an ordeal," she added.

On SpiceJet's reply that passengers must remove all the valuables from their checked-in luggage and place them in their carry-on baggage, Nazma said, "Even if I did put them in checked-in baggage, it goes through the conveyor belt, it goes through the scan. If they see any electronic items they should have told me to remove them and put them in carry-on baggage. Why did the SpiceJet staff who were at the counter and who scanned my luggage not alert me? I would have done that. It is their duty to alert passengers on these matters."

Speaking to daijiworld, PRO of SpiceJet said that the matter has not come to the company's notice. "This has not come to our notice. We do not have any information on this. If the lady sends details, we can check on this. If she sends an email, we can check our internal departments. Restricted items are not allowed in checked-in luggage, such as a power bank. If the luggage had a powerbank, it will be not loaded into the aircraft. When checking if it is found, with the permission of the passenger they open the bag and remove the powerbank under the security camera. There is a separate team in the company to look into such issues. If the email is sent, we will check and let you know what has happened."